Careers at Sovereign Dental
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Dental Receptionist
Location: Thunder Bay, ON
Position: Full Time (up to 40hrs/week)
We are looking for another rockstar to join our team!
Our customers come from all walks of life and so do we. Do you have epic customer service skills? Can you learn new software with ease? Are you reliable to support your team around you? Then you may be a good fit! This administrative role is a full-time opportunity for a well-rounded hard worker. Ultimately it comes with the responsibility of ensuring every single patient feels welcome and treated equally.
Responsibilities
- Providing a timely response when customers ask a question, provide feedback, or bring up a problem, while demonstrating that their opinions are valued
- Being transparent and assisting to educate patients, parents, or guardians
- Empathizing with the patient to show them you understand their perspective and appreciate them
- Going above and beyond client expectations to provide a positive experience and encourage customer loyalty.
- Serving multiple patients at the same time when you get a surge in visitors without sacrificing the quality of each interaction.
- Building a connection with patients
- Being a positive presence in a busy atmosphere
- Managing in person patient interactions, phone calls and electronic communications
- Efficient scheduling for multiple providers
- Claim submissions to insurance companies for completed treatments
- Receiving/entering payments for services provided
Requirements:
- Minimum of 1 year of experience as an Administrative Coordinator or Dental Assistant
- Outgoing personality and excellent communication skills.
- Excellent self-presentation skills.
- Excellent computer skills.
- Exceptional telephone skills.
- Customer-centric oriented.
- Highly organized and detail-oriented.
- Excellent time management skills.
- The ability to work independently
- Long-term commitment – A place to call “home”
Accommodations:
Sovereign Dental is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from qualified candidates who reflect the diversity of the community we serve. Further, following the Ontario Human Rights and the Accessibility for Ontarians with Disabilities Act, accommodation requests will be considered throughout the hiring process.
Thank you for your application.
However, only candidates who successfully pass the recruitment process will be selected for an interview.
Dental Assistant
Location: Thunder Bay, ON
Position: Full Time (up to 40hrs/week)
The Opportunity
We are currently looking to hire a Dental Assistant to join our busy and well-established practice. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. As a Dental Assistant at our practice, you will have the opportunity to work alongside and learn from a strong team of dental professionals.
Responsibilities
- Clinical chairside assisting duties including knowledge of instrumentation
- Establish strong patient relationships while maintaining ethical professional behaviour
- Prepare treatment room in accordance with infection control and practice protocols for each patient
- Thorough understanding of practice health and safety requirements
Requirements:
- Registered and/or certified as a Dental Assistant with the Ontario Dental Assisting Association
- Certified with the National Dental Assistant Examining Board (N.D.A.E.B)
- HARP certified
- Previous dental assisting experience is preferred
- Strong written and communication skills
- Strong organizational and multi-tasking skills
- Punctual and reliable